Hi, I was reading through some of the comments and though I would share my experience with Fittleworth. I have been using Fittleworth Medical now for around 4 years and I receive a delivery approximately every 3 weeks. So over that time, I have received around 70 or more deliveries. There have been a few delivery issues, less than 5, but each time it was through the fault of the delivery company, not Fittleworth and I know Fittleworth have been working on improving that. So ~95% of the time, I have not had any issues with delivery. They ask to allow 2 weeks from ordering to delivery, which is fine for me. You just need to plan ahead, which I’m sure the vast majority of people are able to do. I have never had any issues with stock not being available. For friendliness, 5 stars is not enough. They deserve 10. They are always such a pleasure to talk to – it makes me want to phone my order through instead of ordering online. They have always been most helpful and kind. When I moved house, my new surgery wanted to handle my prescriptions themselves, but I insisted on still using Fittleworth. I am glad to have the opportunity to express my gratitude.
Client review, October 2023
Fittleworth staff go above and beyond the boundaries of the Company business. There appears to be a constant conveyance of of information concerned with Stoma product updates, advise on their use for patients, and an all “heads in” ideas forum, constantly striving improve. The net result is, the best possible service that can be relied upon for all of us that need it so.
Client review, October 2023
I have used Fittleworth for the past six years. On a couple of occasions my mum has required extra delivery of stoma bags . Their prompt and friendly service is a credit to them and dealing with them is a pleasure.
Client review, October 2023
Always very friendly when ordering, delivery is always on time, never had any problems in the last 6 months of using them. Very happy with the service.
Ricky is very caring and friendly. He takes time to listen to what. you have to say. He is a great role model for Fittleworth. Five Stars all round.
Client review, October 2023
Had to phone Fittleworth and change a delivery date the member of staff couldn’t have been more helpful and quickly resolved the problem in a matter of minutes wonderful customer service.
Client review, October 2023
Fittleworth in my experience is the most helpful and efficient company I have dealt with. Every customer service assistant has been more than helpful and resolved my question very satisfactorily.
Client review, September 2023
Always so reliable and that’s wonderful in the world we live in.
Client review, September 2023
I have used Fittleworth regularly for 30 plus years. Never in all that time have I ever had a problem with ordering or receiving my medical supplies from them. Cannot praise them enough, either from the very pleasant and helpful receptionists to the delivery drivers, who carry out my instructions with never any hiccups. I cannot praise this Company high enough I have never in all the years ever worried about not receiving my order.
Client review, September 2023
I have been getting my supplies from Fittleworth for 18 years now they are so helpful and friendly.
Client review, September 2023
I have used Fittleworth for a few years now. The staff are amazing, always very helpful and friendly. Delivery is good too. If something is short I am kept informed that it will come in a separate parcel. Delivery service is good too. Extremely happy.
Client review, September 2023
Never a problem in 26 yrs always there to help.
Client review, September 2023
Fantastic service. Very helpful , polite, and nothing is ever too much trouble. I have never dealt with such an efficient company with staff so knowledgeable of the products. A pleasure to speak to your inspirational staff.
Client review, September 2023
I am very satisfied with everything I always get the help I need even if I phone. Ordering is simple, driver pleasant. I love Fittleworth.
Client review, September 2023
Always friendly, very polite, nothing is too much trouble. 5 Star company. Thank you all.
Client review, September 2023
You have been absolutely fantastic with me
Client review, September 2023
Been using fittleworths for 10 years now and have never had a problem ordering or getting my deliveries on time. Recently started to get my mepilex border dressings from them too and still do an amazing job with my orders, customer service is awesome too, not yet got the hang of ordering online but pleased they still take over the phone orders, keep up the great work team.
Client review, September 2023
Have been using Fittleworth as supplier for 15 years for my medical needs. Glasgow depot is first class with all the colleagues very knowledgeable and friendly. Absolutely no reason to change to any other supplier.
Client review, September 2023
I’m a very new customer, but so far, so good. The staff are friendly and helpful and I very much like the fact that I have control over my orders and can deal with them directly to get exactly what I want rather than receiving a lot of unnecessary sundries that I don’t need and will never use, as happens with other suppliers.
Client review, September 2023
The nicest, most helpful bunch of people I’ve ever had the pleasure of contacting. Nothing is too much trouble for them (within reason!)
Client review, September 2023
I had a problem with my order and Nisha was an outstanding help, she was very understanding, amicable and was able to put me at ease. She went above and beyond in trying to resolve my issue. I am yet to receive the order but it is all now being managed and I am very satisfied that I will receive my order very shortly.
Client review, September 2023
Fast and excellent service always sends a reminder when order is due and delivery always comes on date indicated.
Client review, September 2023
I order on behalf of my dad. Any time I have called the staff at Fittleworth have been more than efficient, helpful, joyful and any problems resolved quickly and with compassion in their tone. They have made such an unexpected experience as good as possible.
Client review, August 2023
The Fittleworth team are always friendly, polite and extremely helpful and going that extra mile on every occasion. Deliveries always arrive on the said date with most arriving earlier. An exceptional company to deal with.
Client review, August 2023
I was looking for a nightstand for the urine bag. Lauren saw my email and arranged the despatch immediately and the item was delivered in two days. Fantastic service. I am very impressed with the service and politeness of all the staff at Fittleworth. I spoke to Elaine today to find out if there was alternative stand and she arranged this to be despatched. I wish we would get same service from other suppliers. Thank you.
Client review, August 2023
Have been amazing. Others involved in my health care should take Fittleworth’s approach to patients. Truly they have been wonderful.
Client review, August 2023
They have been amazing and helpful and so friendly and put me at ease and answered all my queries and more. The Stoma Nurse team are truly brilliant and made my first few weeks less stressful and unsure of where I would be without them.
Client review, July 2023
“Can I just say how pleasant it was to deal with the call handler. The phone was answered promptly, she was professional, pleasant and resolved my query straight away.
She must be congratulated as representing your company so very well, as most of your call handlers usually do.
If only more companies were only half as good as you, it would be a vast improvement and make online business so much more efficient
And all this on a free call number, well done Fittleworth.”
Client review, April 2023
“Huge thank you to everyone for being so helpful and so kind. I cannot thank everyone enough for the kindness and compassion I have been shown. Keep up the good work!”
Client review, April 2023
“You supply my husband with catheters on a monthly basis. As my husband has Alzheimer’s, remembering what he needs and when is down to me. Because you send the monthly order reminder email when his next box is due, it relieves me of a task. I can’t tell you how enormously helpful your system is and how much I appreciate it. I have also had to talk to yourselves occasionally when I have had a problem and they have always been of great help. Thank you.”
Client review, April 2023
“I made contact with Fittleworth for the first time this morning, following up on a prescription my GP surgery sent to you. The wonderful Elaine took my call. She was friendly, helpful and highly professional; a credit to herself and to your company. On completion of the call, I stayed in the line to give feedback but felt it important to go one step further and email you. I look forward to a long and happy association with Fittleworth. Keep up the great work.”
Client review, April 2023
“Just to say a big THANK YOU for your very prompt delivery of my catheter requirement for forthcoming holiday.
Your reception staff are lovely and give confidence. Vanessa in particularly was very sympathetic with my situation and her action has brought my stress level down considerably.
Many thanks.
Best wishes to you all at Fittleworth.”
Client review, April 2023
“Can I just give a big shout out to one of your colleagues Anthony – who was fantastic on the phone sorting out a problem for one of our patients.
Please send this on to who needs to know.”
Nurse review, March 2023
“I was using another supplier but found their service unsatisfactory hence my contacting your company.
Today you registered me as a new customer and the process was seamless, professional but with a personal touch.
Just so you know my first point of contact with Fittleworth was a very positive one and I look forward to using you as my new supplier.”
Client review, March 2023
“THANK YOU so much for dealing with my desperate need of emergency bags so quickly! Lovely lady who has requested them to be sent to me tomorrow. Makes an even more stressful time that much easier!”
Client, April 2020
“Can I just say how amazing your teams are. Always so helpful, patient and compassionate and consistently put my needs first ahead of any bureaucratic issues. You are all #FrontLineHeroes and make my life a lot easier.”
Client, June 2020
Hi everyone at Fittleworth,
I want to say an enormous thank you for continuing to provide me and others with the stoma bags. Your work and care to keep me well and comfortable is unprecedented. I know you must be exhausted and scarred and so so busy I needed you to know I do not take you for granted and I feel very privilege that you care so much to help me stay well. I wish you all good health through these times and don’t forget to look after yourselves first.
Thank you so very much.”
Client, March 2020
“I am calling regarding my father in law. I was regularly in contact with your company after his stoma operation in August 2019.
The reason for my email was to ask for this message to be passed around the people that I would have dealt with – to say thank you.
Every time I called, every person I spoke to was helpful, efficient, friendly and caring. Because there was often a delay in getting the prescriptions, you still would send out an emergency order if needed. We were also relieved that whenever Fittleworth said there was an order due, we knew it would turn up.
I realise that you deal with your customers on the phone and therefore don’t have the direct contact with them but the way that you all helped him by making the process efficient and reliable meant that he could maintain a decent quality of life.
I would be grateful if you can ensure that the relevant people see this.
On behalf of the whole family, I thank you.”
Client, June 2020
“I was tied to the house because of leaks. A company nurse sorted the problem straight away. I was dehydrated as well and she sorted that as well as the leaks. She has told me the signs of dehydration. My doctor didn’t recognise this.”
Client visited by a company nurse, February 2020
“I would like to thank you all for your wonderful support with my colostomy bag. Your support was invaluable and helped me so much and I wanted you to know how much I appreciate it. Thank you”
Client, June 2020
Thank you for your email and thank very much for your help and support, you have been extremely helpful and caring, I would like to take my time out to write this email with a very positive review if you could please print this email or forward it to management, I really appreciate your help and we received the delivery, you were very efficient and helpful so thank you again
Client, North West, March 2020
“The support I have received has been the best. My inpatient care left a lot to be desired however a company nurse has provided excellent support during her visit today.”
Client visited by a company nurse, February 2020
I just want to say a massive thank you to the lovely staff who managed to get my delivery out to me with very short notice.
Due to my surgery not sending the prescription back it meant the order was processed at the last minute and put out for special delivery to be with me before 10 this morning as I was due to leave at 1 for a hospital appointment. It turned up about 15 minutes ago.
I am extremely grateful.
The staff at Fittleworth are always so friendly and helpful, just wish my doctors surgery could be more active to save you a lot of extra work.
Client, North West, March 2020
I just wanted to write and thank you for all your help with sorting out the supply of the new bags. I have received the box today, and do hope that they will prove to be worthy successors to the ones that I have been using for so many years. Once again thank you for your assistance which is greatly appreciated.
Client, South West, March 2020
“Impressive service with a lot of excellent advice and information.”
Client visited by a company nurse, February 2020
“Afternoon. I just want to give yourselves a big thank you for all you do. I’m new to this, I have an Ileostomy & your whole team are great at what they do ( looking after us).”
Client, April 2020
“Hello all at Fittleworth,
I wanted to say thank you so much for all your help over so many years now. You have helped me by always delivering on time, your delivery man always has a smile and some chat ready, of course I miss chat just now because I’m shielding and not able to answer the door. This unknown virus has turned our world and our lives upside down, who knows how long for. I want you to know I’ll always be grateful to your full team and will continue to bug you for as long as I can.”
Client, June 2020
“I just wanted to thank you for your speed in delivering our order, which has just arrived here. We are extremely grateful, and hope all of your team are well, look forward to speaking to you again soon.”
Client, June 2020
“Fab company been dealing with these lovely people for a number of years. Nothing is any trouble at all. Wish to thank all these wonderful people from preparing, making, and the lovely people that save me having to cut the size measure. You don’t know the thanks you remarkable people deserve. Because of my age and health problems I can’t cut around the hole and these wonderful people do that for me – I’m saying me, because it would have to be me that cut them for my husband. Thank you all.”
Client, September 2022
I was looking for a nightstand for the urine bag. Lauren saw my email and arranged the despatch immediately and the item was delivered in two days. Fantastic service. I am very impressed with the service and politeness of all the staff at Fittleworth. I spoke to Elaine today to find out if there was alternative stand and she arranged this to be despatched. I wish we would get same service from other suppliers. Thank you.
Client review, August 2023